Our Policy Information
By ordering any of our products, you agree to be bound by the terms and conditions outlined below.
By placing an order with Annabelle Carter Designs, you warrant that you are at least 18 years old or have parents' permission to buy from us. All personal information you provide us with or that we obtain will be handled by Annabelle Carter Designs in line with data protection guidelines. (See Privacy Policy for further information). Events outside Annabelle Carter Designs’ control shall be considered force majeure. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised before confirming the purchase. Card information is transmitted over secure SSL encryption and is not stored. Please note that local charges may occur. Annabelle Carter Designs reserves the right to amend any information without prior notice, so it is advisable to check back both here and the Privacy Policy for any changes.
Terms & Conditions
Terms & Conditions for annabellecarterdesigns.com
This page contains the terms & conditions for sale. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions. All orders are subject to availability and Annabelle Carter Designs reserve the right to refuse a sale. Dispatch times may vary according to the availability of a product/service, you will be notified of any delays as soon as is practicable. Any third party links clicked on through this website may be subject to different privacy policies and terms and conditions for sale, therefore please make sure you read these as we cannot accept responsibility for third party websites. By placing an order with Annabelle Carter Designs, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Annabelle Carter Designs for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
Personal Information
All personal information you provide us with or that we obtain will be handled by Annabelle Carter Designs only, unless agreed upon with the customer in advance. The personal information you provide will be used to ensure deliveries to you and the credit assessment The information you provide is only available to Annabelle Carter Designs and our suppliers specific to the products you order but will not be shared with other third parties without your previous consent. You have the right to inspect the information held about you. You always have the right to request Annabelle Carter Designs to delete or correct the information held about you. By accepting the Annabelle Carter Designs Conditions, you agree to the above.
Force Majeure
Events outside Annabelle Carter Designs' control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Annabelle Carter Designs is released from our obligations to fulfil contractual agreements. Example of such events are conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers*
*In this instance customers may be contacted to discuss use of alternative materials for existing orders.
Payment
All products remain Annabelle Carter Designs property until full payment is made. The price applicable is that set at the date on which you place your order. Please note that all bespoke occasion wear from the Annabelle Carter Designs range are subject to the quote given after the first free initial consultation. All of our Bespoke occasion wear requires a 40% non-refundable deposit to be paid upfront. Shipping costs and payment fees are recognised before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Annabelle Carter Designs. All card payments conducted through Annabelle Carter Designs are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
Additional Information
Annabelle Carter Designs reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Annabelle Carter Designs has the right to cancel the order and refund any amount paid in the best way. Annabelle Carter Designs shall also notify the customer of equivalent replacement products if available.
General
All images and content on this website remains the property of Annabelle Carter Designs and their associates. Photographs may be printed for personal use. If you wish to have access to any of the media or if you would like to link to our page, please contact us via the ‘Contact Us’ section.
For all enquiries, please visit our ‘Contact Us’ page.
Returns and Exchange Policy
All you need to know about returns and refunds
If you are looking to return an item be it for an exchange or refund, please email enquiries@annabellecarterdesigns.com within 14 days of receiving your order. We will then email you a returns form, a unique returns number and the returns address. When returning an item, please re-use the original packaging if possible; otherwise please ensure goods are packaged sufficiently to prevent damage. Please include the completed returns form or a copy of your packing list, stating your returns number and what your wishes are for an exchange, replacement or refund. Any refund given will be made automatically to your original order payment method. In the case of free delivery promotions an administration charge will be deducted from your refund amount to cover the original postage costs. When returning goods, always obtain proof of posting as claims can then be made against the Post Office for loss or damage. We cannot refund or exchange goods that arrive back damaged or are lost in the post. We recommend that you use a tracked service. Please note, all of our bespoke made to measure occasion wear is non-refundable and non returnable.*
*Exceptions apply, please refer to ‘Faulty Items’.
Lingerie:
DUE TO HYGIENE REASONS LINGERIE ITEMS ARE NON-RETURNABLE. IF YOU ARE UNSURE OF THE CORRECT SIZE, WE WOULD ADVISE THAT YOU CHECK OUR SIZING GUIDE OR ARE PROFESSIONALLY MEASURED FIRST.
Faulty Items
We guarantee to replace or, if out of stock refund any faulty items*. Simply notify us within the 3 days of the delivery of the goods. Annabelle Carter Designs requests that the faulty goods be sent back to them at your own cost, however this will be refunded along with the cost of the faulty items. For this reason, we advise that you use a tracking service so you can be sure the product gets back to us safely. If a courier delivery arrives damaged or crushed, please do not sign for it or sign for it only as a damaged container, let us know within 24 hrs, so we may arrange for the courier to collect the damaged item and return it to us.
*PLEASE BE AWARE THAT ALL BESPOKE MADE TO MEASURE OCCASION WEAR IS NON-REFUNDABLE UNLESS DAMAGED UPON ARRIVAL. IN THE EVENT OF THIS HAPPENING, PLEASE SEND PHOTOGRAPHS TO US SO WE CAN ASSESS THE DAMAGE. ANY DECISION DECIDED UPON THEREAFTER IS AT THE GOODWILL AND DISCRETION OF ANNABELLE CARTER DESIGNS.
Exchanges
When returning an item for exchange, please call or email to check we have the item you want in stock and we can reserve the item for you and issue you with a return number. Exchange items must be returned 'as new' with all original labels and packaging included. Please mark clearly what you would like as a replacement on the returns form or a covering note. Once we have received your return and processed your exchange, if there is any difference due we will contact you before dispatch. Return costs cannot be refunded, but we will send out the exchanged item free of charge.
Privacy Policy
Your Data is Secure
Effective Date: June 2023
Annabelle Carter, trading under the trading name Annabelle Carter Designs (“us”, “we” or “our”) operates the annabellecarterdesigns.com website (the “service”). This page serves to inform you, the “Customer” of our policies with regards to the collection, use and disclosure of any and all of any choices you have regarding this process. Annabelle Carter Designs is fully committed to protecting the privacy of our site visitors and customers.
As a business operating in the U.K. we operate in accordance with current U.K. data laws and regulations, and we use and store your data within the rules of these laws. Please be aware that any third party links clicked on within this site, may operate under a different jurisdiction and we cannot take any responsibility for this. Communication & Marketing. If you have made a purchase with us in the past we may send you updates via email to keep you up to date with new products, upcoming events or offers. You can unsubscribe from this service by clicking the ‘Unsubscribe’ link in your email if you no longer wish to receive this information.
Your Consent
We will not sell or pass on any of your personal data, this includes, but is not exclusive to:
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Your name
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Address
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Email address
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Payment card details
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Personal details given to us during communications between us and yourselves at any point throughout the transaction.
Effective Date: January 2021
Usage Data
We may collect information regarding how our service is accessed which allows us to improve the site/service provided. This is called usage data and may include information such as:
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Your computer’s Internet Protocol (i.e. I.P. address)
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Browser version
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Browser type
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Date & time of your visit
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The pages you clicked on
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Unique device identifiers
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Time spend on each page
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Other diagnostic data.
Tracking & Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are used in order to make the online experience less problematic, however, please note that you can disable cookies in your browser if you do not wish to have cookies stored on your computer without explicit content.
Changes to Privacy Policy
Our privacy policy will be kept up to date in accordance with current laws in the U.K. If any changes are made to the privacy policy we will amend it as necessary and update the “effective from date”. Throughout your transaction you are advised to check this privacy policy periodically for any changes.
Third Parties
Please note, Annabelle Carter Designs use third party websites. Please be advised that it is recommended that you read their privacy policies before continuing with your service as we assume no responsibility for third party sites.
●www.thealterationspecialists.com
www.keithmitchellphotography.com
● Lydia White Beauty
If you have any queries regarding our privacy policy, please contact us via the "contact us" page.